RETURNS AND SHIPPING
RETURNSRefunds and exchanges are available for full priced items for online purchases only. In store purchases are exchange and credit note only for full price items. What to do if you aren't loving your purchase:
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ShippingCollect In-Store (available)To collect in store and skip on the costs of shipping, choose "pick up in store" as your shipping method and collect in store at 15, 28-32 Japaddy Street, Mordialloc, Fridays between 11am - 2pm. Please contact Paula to arrange collection times outside these hours. Australian ShippingFree Express Shipping Australia wide for orders over $200 Standard shipping orders under $200 is $15 Express shipping orders under $200 is $20
Please allow up to 48 hours for orders to be processed and shipped (Excluding weekends, public holidays and sales)
Tierra Alma is not responsible for items lost, stolen or damaged during shipping
International ShippingWe ship worldwide! International shipping cost $40 (excluding heavy items eg. books and boots which is $75) Delivery times will vary according to your location and the delivery schedule of Australia Post. Tierra Alma is not responsible for items lost, stolen or damaged during shipping
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FAQ'sHow do I return an item? Double check our policy and then email us at tierraalmaonline@gmail.com with your order number to organise a return/exchange
How do I track my order?Tracking your item is as simple as 1, 2, 3: 1. Visit the online tool 2. Enter your item tracking number 3. A tracking summary will appear, listing delivery information that has been captured at various scan points through your item's journey
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