RETURNS AND SHIPPING

RETURNS

Refunds and exchanges are available for full priced items for online purchases only. In store purchases are exchange and credit note only for full price items.
Items must be returned within 14 days of purchase date, any items received thereafter may be declined for a refund or exchange.
Items must be returned in their original condition including all tags and must not be worn. 
We will credit your original method of payment within 10 working days of return.
Shipping costs will not be reimbursed unless an item is deemed faulty.
Sale items are final and cannot be exchanged or returned. This includes items purchased using a discount code for a sale period.
Swimwear, intimates and earrings are not refundable and unable to be returned due to hygienic reasons.
Please note; The cost of the original shipping and return shipping is at the expense of the customer and non-refundable. 

What to do if you aren't loving your purchase:
1. Email tierraalmaonline@gmail.com with your details, order number and the reason for refund request.
2. Once your request has been approved, we will provide you with information on where to ship your return to.
3. Once your return has been received, we will refund you for the purchase amount and send through a confirmation, within 10 days.

 

 

Shipping

Collect In-Store (available)

To collect in store and skip on the costs of shipping, choose "pick up in store" as your shipping method and collect in store at 15, 28-32 Japaddy Street, Mordialloc, Fridays between 11am - 2pm. Please contact Paula to arrange collection times outside these hours.

Australian Shipping

Free Express Shipping Australia wide for orders over $200

Standard shipping orders under $200 is $15

Express shipping orders under $200 is $20

 

Please allow up to 48 hours for orders to be processed and shipped (Excluding weekends, public holidays and sales)
We will notify you when your order has been sent and will supply you with a tracking number.


Delivery times will vary according to location and the delivery schedule of Australia Post

Tierra Alma is not responsible for items lost, stolen

or damaged during shipping

 

International Shipping 

We ship worldwide!

International shipping cost $40 

(excluding heavy items eg. books and boots which is $75)
Please allow two working days for orders to be processed and shipped. We will notify you when your order has been sent and will supply you with a tracking number.

Delivery times will vary according to your location and the delivery schedule of Australia Post. Tierra Alma is not responsible for items lost, stolen or damaged during shipping

 

FAQ's

How do I return an item?

 Double check our policy and then email us at tierraalmaonline@gmail.com with your order number to organise a return/exchange

How do I track my order? 

Tracking your item is as simple as 1, 2, 3: 

1. Visit the online tool

2. Enter your item tracking number

3. A tracking summary will appear, listing delivery information that has been captured at various scan points through your item's journey

 

www.auspost.com.au/track/track.html